Letters in November 2017

132

Further to our question about how best to protect your electrical equipment during an electrical storm, we’ve had the following responses from readers, offering advice.

It appears to be a sensible option to unscrew cables from the back of your livebox or your internet box if a storm is due.

“First of all, I’d like to say that I enjoy reading your emails each day. With regards to your lightening strike over the weekend, you are quite right when you talk about TV equipment being at risk via the connection from the roof to set-top box. We run a property management business in the Gard, with quite a few houses to close down at the end of the summer season. Part of that process is to unplug all electrical equipment. The majority of our clients have Satellite TV, so we always unscrew the cable from the back of the box, just in case. It only takes a couple of seconds, and could save us from having problems when we come to open the houses at the beginning of the next season.” T. Harris

“I just wanted to clarify a point on the report of the lightening incident at Languedoc Living. You experienced a direct strike on the satellite dish which provides your internet connection. The surge travelled down the cable to the router. There are products available called lightening surge protection devices which are designed to prevent damage to electronic equipment. I have made a quick surf of the internet and there seem to be a great variety of products. It seems the best advice would be to speak with a tv or satellite dish agent about your particular circumstances and how best to protect yourself.”  J. Hulme

“Re: over-voltage protection. A few years ago, we had a lightening storm and disconnected everything. But we had a ball-lightening experience inside the house, that fried the live box. Very few people witness such events as they are rare.” P. Pugh

Ryanair

Reader Richard Bicknell wrote in to say that he had a Ryanair flight cancellation. “On 24th Sep Ryanair acknowledged receipt of my claim for compensation after a cancelled flight and said it would be processed within seven days. After more than seven days I had heard nothing, so I went on to the site to ‘track my claim’. There was nothing there except a confirmation of my claim. Within minutes I received another email saying that they would be attending to my claim and will reply within 7 days. Are they stalling claims in the hope that many will not bother?”

The situation didn’t get any better. In November he wrote back to us to say this: “After a month I didn’t receive anything, so I tracked the claim again. The same thing happened, within minutes I had an email saying I would be paid within seven days. Am I being cynical, or does the claim only move forward if you keep checking it, or are they just hoping that I will go away?”

What are other reader’s experiences of claims from Ryanair ?